Privacy Policy

Last updated: August 2026

1. Who we are

ADCO ONE Flow ("ADCO", "we", "us") provides a business management platform covering sales, accounts, GST, inventory, and service operations for our customers ("workspaces"). This policy explains what data we collect, why, and how it is handled when you use our website or product.

2. Data we collect

When you use ADCO ONE Flow, we may collect:

• Account data — name, work email, phone number, and role, provided by you or your workspace administrator.
• Business data — records you or your team enter into the product: customers, orders, invoices, inventory, GST filings, service tickets, and similar business records.
• Usage data — pages visited, actions taken, and device/browser information, used to keep the product working and secure.
• Billing data — for paid workspaces, billing details are processed by our payment provider (Stripe); we do not store full card numbers ourselves.
• Location data — for field/technician roles, approximate location may be recorded during active shifts to support service scheduling, where enabled by your workspace administrator.

3. How we use data

• To operate the product: authentication, storing your workspace's records, and generating documents (invoices, GST filings, reports).
• To communicate with you: service notifications, password resets, and — if you opt in — product updates.
• To keep the platform secure: detecting abuse, enforcing session and access policies, and auditing account activity.
• To improve the product: aggregated, non-identifying usage patterns help us prioritize what to build next.

4. Data sharing

We do not sell your data. We share data only with:

• Service providers who help us run the platform (hosting, email delivery, payment processing), bound by contracts to protect your data.
• Other members of your own workspace, according to the roles and permissions your administrator configures.
• Authorities, if required by law or to protect the rights, safety, or property of ADCO, our customers, or the public.

5. Data retention

Business records are retained for as long as your workspace is active, plus a reasonable period afterward to allow account recovery and to meet accounting/tax record-keeping obligations. You can request deletion of your workspace's data by contacting us — see Section 9.

6. Security

We use industry-standard measures to protect your data, including encryption in transit, access controls scoped to your workspace, and regular review of who can access production systems. No method of storage or transmission is 100% secure, but we work to keep your data protected and will notify affected customers of any breach as required by law.

7. Your rights

Depending on your location, you may have rights to access, correct, export, or delete your personal data. Workspace administrators can manage most account data directly in Settings; for anything else, contact us and we will respond within a reasonable time.

8. Cookies

We use essential cookies to keep you signed in and to remember basic preferences (such as theme). We do not use third-party advertising trackers.

9. Contact us

Questions about this policy or your data can be sent to info@adcoone.com.

10. Changes to this policy

We may update this policy from time to time. Material changes will be announced within the product or by email to workspace administrators before they take effect.